Shipping Policy

Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders are not processed on weekends or public holidays.

Shipping Time

• Standard delivery usually takes 3–7 business days, depending on the delivery location.
• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, are calculated at checkout and displayed before payment.

Order Tracking

• Once your order is shipped, a tracking ID will be shared via email or SMS to track delivery status.

Delivery Issues

• Please ensure the shipping address and contact details are correct while placing the order.
• We are not responsible for delays caused by incorrect address information or failed delivery attempts.

Damaged Packages

• If the package appears damaged at delivery, please record an unboxing video and report the issue within 48 hours of receiving the order.

Contact Support

For shipping-related queries, contact customer support at: Kokebanaorg@gmail.com