Returns & Cancellation Policy

Welcome to Kokebana Private Limited! We're dedicated to providing you with high-quality products. Please review our Returns & Cancellation Policy below.

If you have any questions, feel free to reach out to us at info@kokebana.com.

Return Policy

We offer a hassle-free return and refund process, subject to the following conditions:

Damaged Products: In case of delivery of damaged products, please reach out to info@kokebana.com with your order ID, for us to further investigate and initiate a refund.

Unused Product and Original Packaging: All products must be returned unused and in their original packaging.

Refund Process

To initiate a refund, please contact us at info@kokebana.com with your order details and reason for return. Once we receive your returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase. Please allow 7 days for the refund to be reflected in your account.

a. Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

b. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to arrange a replacement or refund.

Cancellation Policy

a. Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible with your order details. If your order has not yet been processed for shipment, we will cancel your order and issue a full refund.

b. Cancellation After Shipment: Once your order has been shipped, it cannot be cancelled. You may still return the item for a refund as outlined in our Refund Policy.

Exchanges

We currently do not offer exchanges for products purchased from Kokebana Private Limited.

If you wish to exchange an item, please follow the return process outlined in our Refund Policy and place a new order for the desired item.

Exceptions

In certain circumstances, exceptions to this Refund & Cancellation Policy may be made at the discretion of info@kokebana.com.

If you believe you qualify for an exception, please contact us to discuss your situation.

Contact Us

If you have any questions about our Refund & Cancellation Policy, or if you need assistance with a return or cancellation, please contact us at: